Location:
Remote
Last updated:
June 5, 2026
Medical Imaging Data | AI, Med Device & Technology Clients
We are seeking a Customer Success Manager (CSM) responsible for post-sale engagement and account growth within our AI and technology portfolio. The role will provide hands-on support to enterprise and subscription customers and manage a pipeline of high-volume, lower-value opportunities with a structured, scalable approach.
This is a strategic, revenue-influencing role requiring strong technical fluency, executive communication skills, and experience managing complex healthcare and AI customers.
• Lead structured onboarding for enterprise customers purchasing imaging datasets or data subscriptions
• Align dataset delivery via Operations team with customer AI training, validation, and regulatory timelines
• Ensure customers understand data structure, metadata, labeling schemas, and governance considerations
• Develop account success plans tied to customer model development goals
• Monitor dataset usage, milestone achievement, and satisfaction
• Proactively mitigate risk and address technical or operational blockers
• Drive high renewal rates and long-term customer retention of subscription customers
• Identify upsell and cross-sell opportunities (additional modalities, cohorts, longitudinal data, pathology, etc.)
• Partner with Business Development on expansion strategies and renewal negotiations
• Contribute to revenue forecasting and account health reporting
• Build relationships with AI research leads, data science teams, product leaders, and procurement stakeholders
• Conduct regular QBRs (Quarterly Business Reviews) with enterprise clients
• Translate customer feedback into actionable insights for Product and Data teams
• Work closely with Data & Operations to coordinate dataset delivery and customization expectations and communications
• Partner with Legal/Compliance on data governance questions
• Provide structured feedback to inform product roadmap and future dataset offerings
• Must have experience working with clinical data, including one or more of the following: EHR data, genomics data, and medical imaging datasets.
• 5+years of customer-facing Customer Success, Account Management, Solutions Engineering, or Enterprise SaaS experience
• Experience managing enterprise healthcare, AI, data, or technology customers, with strong familiarity with clinical data environments
• Proven track record of driving high retention and expansion revenue
• Strong understanding of AI/ML development workflows and data requirements
• Ability to communicate complex technical concepts to both technical and executive audiences
• Experience managing multi-stakeholder enterprise relationships
• Background in EHR, medical imaging, radiology, or healthcare data
• Experience working with AI startups, Medical Device, Big Tech research/data teams
• Familiarity with HIPAA, de-identification standards, and data governance frameworks
• Experience managing 6- and 7-figure enterprise contracts
• Competitive base salary + performance-based bonus
• Comprehensive health benefits
• Flexible remote work environment
• Opportunity to shape the future of AI-driven healthcare
In AI development, data quality and delivery execution directly impact model performance, regulatory success, and time-to-market. This role ensures our customers not only receive data, but achieve meaningful outcomes from it.
Please submit your resume by email to jessica@segmed.ai.